Frequently Asked Questions
Find answers to common questions about our products and services.
It's a cooling bandage that's ready to use straight out of the pouch. No freezer, no ice packs, no mess. Just open it, wrap it around the area you want to cool, and get on with your day. The bandage delivers a cooling sensation and light compression at the same time.
Cryo Fluid is a blend of purified water, menthol, borneol, camphor, alcohol and other ingredients. It cools in two ways. As the fluid evaporates, it continuously draws heat away from your skin, the same effect you feel stepping out of a pool on a breezy day. At the same time, menthol activates your skin's cold receptors, which is why you feel an intense, fresh cold within minutes of wrapping it on. No ice, no freezer, no chemicals to activate. The full ingredient list is printed on the packaging.
Tip: leave the wrap uncovered. It needs air to work, so don't wear clothing or a brace over it.
Open the sealed pouch, unroll the bandage and wrap it snugly (not tightly) around the area. Leave it on for up to 2 hours. You'll find step-by-step instructions in the box.
Ice packs need a freezer, slip out of place and keep you on the couch. RECOVRY stays where you wrap it, works anywhere and lets you keep moving. It also never gets as harshly cold as ice directly on skin.
An ice pack cools one spot and keeps you on the couch. RECOVRY wraps all the way around the area, so the cooling reaches every side of a knee, ankle or wrist at once, and it adds compression while it cools. The cold is steady and comfortable instead of harsh, so there's no freezer-burn feeling and no towel needed between you and the wrap. It's also ready the second you open it, whether you're at home, at the gym or on the road, and it stays in place while you keep moving.
RECOVRY is made to be well tolerated, and you'll find the full ingredient list on the product page. Don't use it on broken or irritated skin. If you have a known sensitivity, a medical condition, or you're pregnant, please check with your doctor first. If you notice any reaction, stop using it and let us know.
Email us at support@getrecovry.com. We answer every message within 24 hours, Monday to Friday. For anything about an order, please include your order number so we can help right away.
Standard shipping is $4.99 per order, and it's free on orders of $100 or more. Express options are available at checkout, with the price shown before you pay. No hidden fees, ever.
We pack and ship within 24ā48 hours, Monday to Friday. After that, delivery takes 6ā8 business days within the United States and 6ā12 business days to the UK, Canada, Australia and New Zealand.
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. More countries are on the way.
You'll get an email with your tracking link the moment your order leaves our warehouse. The first scan can take 24ā48 hours to show up, so don't worry if it's quiet at first.
If tracking hasn't moved for 10 business days, or your order is past its delivery estimate, email us your order number. We'll investigate with the carrier the same day. If a parcel is lost, we'll send a replacement or refund you in full. That's on us, not you.
If tracking hasn't moved for 10 business days, or your order is past its delivery estimate, email us your order number. We'll investigate with the carrier the same day. If a parcel is lost, we'll send a replacement or refund you in full. That's on us, not you.
You have 90 days from delivery to request a return, no reason needed. Items need to be unused, with the inner pouch still sealed and in their original packaging.
Because our bandages are applied directly to the skin, we can't take back products once the sealed pouch has been opened. It's a hygiene thing. The exception is a faulty product, where we'll always make it right (see below).
Email support@getrecovry.com with your order number and the item you'd like to return. We'll reply within one business day with a return authorization and the return address. Please don't send anything back before you've heard from us.
If your item is faulty, damaged or not what you ordered, we cover everything. If you've simply changed your mind, return postage is on you. We never charge a restocking fee.
Once your return arrives and is checked, we refund your original payment method within 14 business days, usually sooner. Your bank may need another 3ā5 business days to show it on your statement.
We're sorry about that. Email us a photo and your order number, and we'll send a replacement or refund you in full, whichever you prefer. You won't pay a cent for shipping.